Individual Course Certificates

We offer all our courses individually. Take courses one-by-one at your own pace.

Individual Course Certificates

We offer all our courses individually. Take courses one-by-one at your own pace.

Inspiring Amazing Hospitality Attitudes

Overview & Objectives
Course Benefts
Key Areas
Individual Courses
- Introduction to Hospitality and Tourism
- Business Communication in Hospitality
- Hospitality Professional Course
- Hospitality Supervisor Course
- Managing Diversity in Hospitality
- Career Essentials and Service
- Business Communication Verbal and Non-Verbal
- Supervision in the Workplace
- Hotel Security Awareness and Service
Funding

Are you ready to take the first step towards an exciting career in business or hospitality?

AHA’s Professional Development Certificate Courses are specifically designed to provide the essential skills needed to succeed in today’s global workplace and meet the greatest challenges of hospitality leaders. The programs teach key business and hospitality leadership skills that are viral for success in the 21^st century workplace.

The courses address concerns related to cultural diversity, technology, leadership and interpersonal skills, all of which are important to master in today’s global workplace. The emphasis of this program is on developing business leadership and management skills, supervisory skills, positive attitudes, strong work ethics, a sense of responsibility, the desire to excel, as well as communication and multicultural skills.

The goal of AHA’s professional development program is to develop future leaders who will lead from a greater place of understandings of the world and the different people and cultures within it. Participants will learn how to inspire and motivate employees of various backgrounds to achieve common goals.

Objectives

Successful hospitality leadership in a diverse workforce
Maintaining a strong sense of integrity while providing a quality product or service
Inspiring and motivating people of various backgrounds and cultures
Working within a business climate characterized by rapid change and globalization

Course Benefits

Focusing on the management and employability traits that industry leaders have identified as being essential for a successful career in business.
Providing valuable opportunities for professional development and emphasizing personal leadership development within a global perspective.
Developing an understanding of other cultures, traditions and beliefs, and your ability to work with and manage a multicultural workplace.
Acknowledging that you possess the skills and competencies required for success in your position.
Demonstrating your commitment to professional development in your career.
Sending a message to potential employers that you are motivated to learn and driven to succeed.

Key Areas

People/Leadership Skills Enriched with Multicultural Understanding & Awareness
Individuals will learn how to effectively communicate, manage, and lead with strong cultural awareness and understanding of diverse cultures.
Language & Business Communication Skills
Students will learn enhanced language and business communication skills which are required for effective communication.
International Business & Management Skills
This Diploma program gives emphasis to the exercise of effective business management skills, enriched with an international perspective.
Technology Skills & Preparedness
Technology preparedness is a pillar for global competitiveness. A solid grasp of fast changing technology calls for individuals who possess a high level of comfort and mastery.

Introduction to Hospitality and Tourism

Overview

Provides an overview of the dynamic hospitality and tourism industry, its growth and development, industry segments and distinguishing characteristics, and current trends.

Topics

Spirit of Hospitality
Choose Your Attitude
Character Building
Business Communication
Attendance and Time Management
Appearance and Etiquette
Embrace Change and Fall Up!
Elements of Service and Customer Magic
Teamwork – Wear your “a ha!” Onstage!
Understanding Culture
Breaking Down Stereotypes
Effective Cross-Cultural Communication
Celebrating Diversity

Business Communication in Hospitality

Overview

Covers the various areas of communication currently used in conducting business effectively. An overview of the channels of communication and elements of communication – both verbal and non- verbal.

Topics

Business Communication Overview
Channels of Communication
Elements of Communication: Non Verbal
Elements of Communication; Verbal
Effective Presentations
Written Communication
Business Correspondence Part I and Part Ii
Enhancing your Listening Skills
Effective Business Reading

Hospitality Professional Course

Overview

Emphasizes the importance of personal leadership development and identifies the basic work ethics and principles that are essential for service professionals.

Topics

Spirit of Hospitality
Choose Your Attitude
Character Building
Business Communication
Cooperation
Attendance and Time Management
Appearance and Etiquette
Embrace Change and Fall Up!
Elements of Service and Customer Magic
Teamwork – Wear your “a ha!” Onstage!
Understanding Culture
Breaking Down Stereotypes
Effective Cross-Cultural Communication
Celebrating Diversity

Hospitality Supervisor Course

Overview

Teaches effective supervisory skills that are essential to a positive work environment, including the ‘hard’ skills to improve systems and ‘soft’ skills’ to improve people.

Topics

Learning to Lead Former Peers
Team in Training
Supervisor and the Management Process
Motivating and Team Building
Recruit a Winning Team
Managing Productivity
Conflict and Resolution
Coach and Evaluation

Managing Diversity in Hospitality

Overview

Provides an understanding of culture by teaching key management skills. This allows for the development of core competency, guided by effective management principles.

Topics

Diversity and Management Skills
Developing Inner Leadership Part 1
Developing Inner Leadership Part 2
Culture and Cultural Conditioning
Overcoming Cultural Barriers and Stereotypes
Effective Cross Cultural Communication Part 1
Effective Cross Cultural Communication Part 2
Managing Conflict
Building and Motivating Multicultural Teams
Leadership Legacy

Career Essentials and Service

Overview

The journey begins with our Career and Life Essentials Course – an interactive, inspirational and fun online soft skills curriculum designed to get students ready for career and life success.

Topics

Spirit of Hospitality
Choose Your Attitude
Character Building
Business Communication
Cooperation
Attendance and Time Management
Appearance and Etiquette
Embrace Change and Fall Up!
Elements of Service and Customer Magic
Teamwork – Wear your “a ha!” Onstage!
Understanding Culture
Breaking Down Stereotypes
Effective Cross-Cultural Communication
Celebrating Diversity

Business Communication Verbal and Non-Verbal

Overview

Topics

Business Communication Overview
Channels of Communication
Elements of Communication : Non Verbal
Elements of Communication : Verbal
Effective Presentations
Written Communication
Business Correspondence Part I and Part II
Enhancing your Listening Skills
Effective Business Reading

Supervision in the Workplace

Overview

Builds effective supervisory skills that are essential to maintaining a positive environment at work. Great supervisors need ‘hard’ skills to improve systems and ‘soft’ skills’ to effectively coach and improve people, in order to maintain and lead a winning team.

Topics

Spirit of Hospitality
Choose Your Attitude
Character Building
Business Communication
Cooperation
Attendance and Time Management
Appearance and Etiquette
Embrace Change and Fall up!
Elements of Service and Customer Magic
Teamwork – Wear your “a ha!” Onstage!
Understanding Culture
Breaking Down Stereotypes
Effective Cross-Cultural Communication
Celebrating Diversity in the Workplace

Hotel Security Awareness and Service

Overview

Learn effective procedures and tools to detect, respond and take action in response to events that may threaten you or your organization.

Topics

Threats and Risks
Responding: Take Action!
Suspicious People and Behaviour
Security as a Service
Suspicious Objects, Vehicles and Mail
Security Procedures and the Guest Cycle Part I
Security Procedures and the Guest Cycle Part II
Reporting: Say Something!

Funding

Self Pay: From RM 788 (ONLINE)