Certificate in Food & Beverage Service Excellence

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Gain the knowledge, skills, abilities and confidence to fulfil the demand for a competent F&B Service crew to exceed guest expectation providing exceptional service at F&B outlets in restaurants or hotels.

Certificate in Food & Beverage Service Excellence

The Certificate Food & Beverage Service Excellence is designed to provide an overview of the major areas and functions of restaurant operations, and the key responsibilities, procedures and resources needed in each major operational area and to achieve the objectives of food service operations towards providing excellence guest service.

Overview
Learning Outcomes
Course Modules
Funding

Certificate in Food & Beverage Service Excellence

Overview

This course allows students to gain familiarity with different service tools, equipment and procedures, and demonstrate the ability to perform exemplary service in both formal and informal food and beverage operations, thereby providing guests with a wholesome and satisfying dining experience.

Certificate in Food & Beverage Service Excellence

Learning Outcomes

Participants who complete this program will gain the knowledge, skills, abilities and confidence to fulfil the demand for competent F&B Service Crew to exceed guest expectation and provide exceptional service at F&B outlets in restaurants or hotels.

Certificate in Food & Beverage Service Excellence

Course Modules

Introduction to Food and Beverage Industry
Understanding Food & Beverage Service
Service Excellence
Product Quality
General Appearance & Hygiene
Customer Hosting & Communication
Suggestive & Up-Selling Methods Reservation Takings & Customer Handling
Table Setting & Procedures
Standard Opening & Closing Duties

Certificate in Food & Beverage Service Excellence

Funding

Self Pay: RM4,000
Fully sponsored by Perkeso under EIS for retrenched (TP000030C00016)
Fully sponsored by PenjanaKerjaya (HIT3773)

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