Certificate in HPC Front Office / Certificate in HPC Housekeeping

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This course is designed to increase efficiencies in both Front Office and Housekeeping operations. This course provides a thorough overview of the operational aspects of a successful hospitality operation.

Certificate in HPC Front Office / Certificate in HPC Housekeeping

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Overview
Learning Outcomes
Funding

Certificate in HPC Front Office / Certificate in HPC Housekeeping

Overview

Overview of HPC Front Office

Front office functions include reservations, registrations, rooms and rate assignments, guest services, room status, and managing the front office accounting procedures. The front office develops and maintenance a comprehensive database of guest information’s coordinates guest services and ensures guest satisfactions. Personnel in diverse areas of the front office department accomplish these functions.

Overview HPC Housekeeping

As a housekeeping attendant in the housekeeping department, you are responsible for your property’s main product – the guestroom and Public Area. A spotlessly clean and comfortable room/public area will be impressed your guests just as much as, if not more than, any other feature or service provided by your property. You help create the clean, safe and pleasant environment the guests expect and that help them decide to return.

Each participant will learn the classroom concept and on-job training of various cleaning agents and used
q 20% expert input (or lecture & view VCD), 80% audience participation (learn by doing OJT).

Certificate in HPC Front Office / Certificate in HPC Housekeeping

Learning Outcomes

Learning Outcomes of HPC Front Office

At the end of the course participants are expected to: –

Understand operations and responsibilities of the front office
Understand the important of guest relations
Able to provide professional services
Able to provide rapid and accurate check-in and check-out
Understand the front office accounting procedures

Learning Outcomes of HPC Housekeeping

At the end of the course participants are expected to: –

Learn a systematic approach can save time and energy
Learn the value and logic behind the organization of cleaning activity
Learn to maintain the standards that keeps guest coming back
Handle guestroom cleaning with speed and economic
Understand clearly the system and process of cleaning
To control Pest and minimize
Understand the important of security and safety

Certificate in HPC Front Office / Certificate in HPC Housekeeping

Funding

Funding of HPC Front Office

Self Pay: RM4,000
Fully sponsored by Perkeso under EIS for retrenched (TP000030C00004)
Fully sponsored by PenjanaKerjaya (HIT762)

Funding of HPC Housekeeping

Self Pay: RM4,000
Fully sponsored by Perkeso under EIS for retrenched (TP000030C00002)
Fully sponsored by PenjanaKerjaya (HIT760)

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