Certificate in Retail Service Professional

#InspiringCareerDreams:e-learning, Hospitality, IR4.0, Digital Marketing, Leadership, Retail Management, Entrepreneurship and Talent Placement #RiseAboveChallengers

Gain the knowledge, skills, abilities and confidence to become successful Retail Service Professional. Learn retail management concepts, store operations and customers service principles.

Certificate in Retail Service Professional

As the technologies keep advancing, retail industry has been slowly conquering the business industry. Since the technologies keep advancing, naturally, consumers’ satisfaction is getting very difficult to achieve. Therefore, in this course, it will focus on analyzing the needs of the consumers in today’s market.

Overview
Learning Outcomes
Course Modules
Funding

Certificate in Retail Service Professional

Overview

Certificate in Retail Service Professional

Learning Outcomes

Design a Customer Value Proposition based on the Organization Targeted Users
Understanding the Customers Behaviour Now and Then
Think Creatively in Providing Satisfaction to the Customers
Today’s customer values in retail and how to capture market opportunity
Using customer value proposition to overcome challenges in meeting customer needs
Understand 4C of customers

Certificate in Retail Service Professional

Course Modules

Concept of Customer Values

Importance of Customers in Retail
Defining Customer
Understanding the Customer Behaviour
Customer Now and Then
Finding Customers’ Needs

Understanding the Values

Introducing the 4 Stages of Customers’ Value
Why Customers Pay
What Value Customer Pay For?
Understanding Customers Decision Making
Concept of Competitive Superiority

Customer Needs

Types of Customers
Common Problems in Meeting Customer Needs
Discover the Issues of Customer Expectation
Introducing 4Cs of Customer
Using Quantitative and Qualitative for Forecasting

New Concept of Customer Needs

Discovering Customer Dissatisfaction
Comparing with Competitors
Buying Pattern of the Customers
Identifying Customers Satisfaction
Importance of Customer Satisfaction

Incoming of Customer Value Propositions

Importance of Customer Value Proposition
Finding the Target User
Defining Customer Value Proposition
Finding the Benefits of Others
Finding Own Values – Describing Pain Reliever and Game Creators

Creating Own Customer Value Propositions

Introducing the Strategy Canvas
Using of Customers Problems
Exploring the Customer Problems and Find Out the Expectations
Using Own Values to Offset the Pain
Introducing the KFS

Certificate in Retail Service Professional

Funding

Self Pay: RM4,000
Fully sponsored by Perkeso under EIS for retrenched,
Fully sponsored by PenjanaKerjaya (HIT5157)

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