Hospitality Leadership Diploma

Develop the essential skills needed for a successful hospitality management career.

Hospitality Leadership Diploma

Develop the essential skills needed for a successful hospitality management career.

Hospitality Leadership Professional Development Diploma

Overview & Objectives
Course Benefts
Key Areas
Individual Courses
- Business Communication in Hospitality and Tourism
- Hospitality Professional Course
- Hospitality Supervisor Course
- Managing Diversity in the Workplace
Funding

Are you looking to develop leadership skills that will open doors to an exciting hospitality career?

AHA’s Hospitality Leadership Diploma addresses topics such as: technology, leadership, cultural diversity in the workplace, and interpersonal skills, all of which are necessary competencies in today’s global workforce.

The emphasis of this hospitality management training program is on building leadership and management skills, supervisory skills, positive attitudes, work ethics, sense of responsibility, the desire to excel, as well as effective communication and multicultural skills. Take control of your future and make the first step toward a successful career in hospitality management.

The goal of AHA’s professional development training is to develop industry leaders who will manage from a greater place of understanding of the world and the various people and cultures within it. Participants will learn how to inspire and motivate people of various backgrounds to achieve common business goals.

Objectives

Successful hospitality leadership in a diverse workforce
Maintaining a strong sense of integrity while providing a quality product or service
Inspiring and motivating people of various backgrounds and cultures
Working within a business climate characterized by rapid change and globalization

Course Benefits

This online hospitality training program provides participants with a strong hospitality or business management foundation while inspiring and teaching work ethics, cultural understanding, and the leadership skills needed to function effectively anywhere in the world. A professional development diploma from AHA World Campus provides you with the competitive edge needed for success in the hospitality industry by:

Focusing on hospitality management and employability traits that industry leaders have identified as being essential for a successful career in hospitality or business.
Providing valuable opportunities for professional development and emphasizing personal leadership development within a global perspective.
Developing an understanding of other cultures, traditions, and beliefs and your ability to work within and manage a multicultural workplace.
Acknowledging that you possess the skills and competencies required for success in your position.
Demonstrating your commitment to professional development in your career.
Sending a message to potential employers that you are motivated to learn and driven to succeed.

Key Areas

People/Leadership Skills Enriched with Multicultural Understanding & Awareness
Individuals will learn how to effectively communicate, manage, and lead with strong cultural awareness and understanding of diverse cultures.
Language & Business Communication Skills
Students will learn enhanced language and business communication skills which are required for effective communication.
International Business & Management Skills
This Diploma program gives emphasis to the exercise of effective business management skills, enriched with an international perspective.
Technology Skills & Preparedness
Technology preparedness is a pillar for global competitiveness. A solid grasp of fast changing technology calls for individuals who possess a high level of comfort and mastery.

Business Communication in Hospitality and Tourism

Overview

The Business Communication in Hospitality and Tourism course focuses on the formal business communication processes commonly used in the hospitality and tourism workplace.

Topics

Business Communication Overview
Channels of Communication
Elements of Communication: Non Verbal
Elements of Communication: Verbal
Effective Presentations
Written Communication
Business Correspondence Part I and Part II
Enhancing your Listening Skills
Effective Business Reading

Hospitality Professional Course

Overview

Emphasizes the importance of personal leadership development and identifies the basic work ethics and principles that are essential for service professionals.

Topics

Spirit of Hospitality
Choose Your Attitude
Character Building
Business Communication
Cooperation
Attendance and Time Management
Appearance and Etiquette
Embrace Change and Fall up!
Elements of Service and Customer Magic
Teamwork – Wear your “a ha!” Onstage!
Understanding Culture
Breaking Down Stereotypes
Effective Cross-Cultural Communication
Celebrating Diversity in the Workplace

Hospitality Supervisor Course

Overview

Teaches effective supervisory skills that are essential to a positive work environment, including the ‘hard’ skills to improve systems and ‘soft’ skills’ to improve people.

Topics

Learning to Lead Former Peers
Supervisor and the Management Process
Recruit a Winning Team
Conflict and Resolution
Team in Training
Motivating and Team Building
Managing Productivity
Coach and Evaluation

Managing Diversity in the Workplace

Overview

Provides an understanding of culture by teaching key management skills. This allows for the development of core competency, guided by effective management principles.